Mystery Shopper Program

Mystery Shopper Program

Mystery shopping provides a snapshot of your brand in action and is the ideal method for measuring your customers’ experience.

Our Mystery Shopper program can be tailored to measure both the quality of service, as well as compliance to regulations in your industry. Our Mystery Shopper program will produce results that link directly into your KPI structures, providing the basis for rating and benchmarking each of your facilities. Contact us to book your complimentary Customer Service Health Check.

Please contact us today to enquire how CHARLTON BROWN® Customised Care Solutions can partner with you develop an innovative and effective solution for your workforce challenges.

Customised training

We deliver customised workplace-training programs that are strategically developed to achieve your strategic workforce goals.


Foundations to Boardroom

With a holistic focus on your complete organisation, we have the expertise and breadth of training options to deliver solutions for developing people at every level.


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Enquire about this course to download our free course guide.

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