Consulting Services

Consulting Services

We support senior managers, CEOs and directors with innovative approaches and perspectives, driven by deep industry experience and research to help you lead your organisation effectively into the future.

We can support your organisation and staff with industry leading approaches in:

  • Workforce Planning
  • Policy and procedure development and implementation
  • Performance management
  • Change management strategies
  • Coaching and mentoring
  • Recruitment and placement services
  • Quality and compliance audits of

Please contact us today to enquire how CHARLTON BROWN® Customised Care Solutions can partner with you develop an innovative and effective solution for your workforce challenges.

Quality and Compliance Audits

Tracking compliance against standards is essential in managing performance and we can provide you with an objective and unbiased review of your organisation’s operations with action-based advice.


Mystery Shopper Program

Mystery shopping provides a snapshot of your brand in action and is the ideal method for measuring your customers’ experience. Our Mystery Shopper program can be tailored to measure both the quality of service, as well as compliance to regulations in your industry.


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Enquire about this course to download our free course guide.

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