Certificate IV in Community Services

Course Overview:

This course covers the role of community service workers who design and deliver person-centred services that aim to enhance the well-being of individuals and groups. They provide support, advocacy and interventions across a range of services.

You will develop the knowledge and skills required to work autonomously under the broad guidance of others in the community services industry. Work may take place in a range of community services, case work or case management contexts.

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Practical Experience:

You will gain hands-on practical experience by undertaking a minimum of 120 hours of vocational placement in a Community Services setting. This course has an ideal balance of theory and practical learning to ensure your confidence when entering the workforce.

Career Outcomes:

  • Early Intervention Homelessness Worker
  • Case Worker
  • Community Support Worker
  • Outreach Officer
  • Domestic Violence Worker
  • Family Support Worker


We provide a number of options to fund your enrolment.
  • Pay in full
  • Payment plan
  • Government funding*
*Program funded by the Queensland Government, eligibility applies

Recognition of Prior Learning

We understand that you may have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process, which may reduce your study duration.


This qualification consists of 15 units, 7 core and 8 electives.

Core Units
  • CHCADV001
    Facilitate the interests and rights of clients
  • CHCCCS004
    Assess co-existing needs
  • CHCCOM002
    Use communication to build relationships
  • CHCDIV001
    Work with diverse people
  • CHCLEG001
    Work legally and ethically
  • CHCPRP001
    Develop and maintain networks and collaborative partnerships
  • HLTWHS003
    Maintain work health and safety
Elective Units
  • CHCAOD001
    Work in an alcohol and other drugs context
    Provide first point of contact
    Confirm client developmental status
    Facilitate the empowerment of people with disabilities
    Promote Aboriginal and/or Torres Strait Islander cultural safety
    Respond to client language, literacy and numeracy needs
    Identify and respond to children and young people at risk
    Engage respectfully with young people

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Course Details

Course Code



36 weeks



Delivery Mode

  • On Campus
  • Distance* *Domestic students only

Requirements of Enrolment

  • Minimum 18 years of age
  • Completion of at least Year 11 from an Australian secondary school or overseas equivalent.
  • IELTS 5.5 (or equivalent)
  • Successful completion of a Language, Literacy and Numeracy Assessment (completed upon arrival in Australia)
  • Working With Children Check and Police Clearance (applied for upon arrival in Australia)

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